tivùsat

Tivusat Smart Card is a small card (similar to a credit card) to be inserted in the appropriate decoder slot. People buying the tivùsat decoder will get tivùsat Smart Card. To have access to the channels present on TivSsat it is necessary to insert the Card in appropriate slot of the decoder and activate it. The smart card adopts a decoding system which enables the signal to be decrypted, thus allowing people with the respective Smart Card to view the channels.

The card can be activated through the call centre or directly through our website.

Through the call centre:
Before starting the procedure it is necessary to:
- Take note of the serial number on the back of the card.
- Power on the decoder, insert the card in the appropriate slot.
- Tune on a TivuSat channel, for example: Rai 1, Canale 5, la 7.
- Call 199 309 409* and follow the instructions.
- The smart card will be activated in 30 minutes.
Don’t remove the card from the decoder until the activation is completed. Afterwards you will access all the TivuSat channels, without any restrictions.
In case of problems, after the card activation call 199 309 409*.

The cost of the call from landline is, without any connection charge, 14.26 euro cents per minute (including VAT) (MON.-FRI. 8:00 - 18:30, SAT. 8:00 - 13:00) and 5.58 euro cents per minute (including VAT) (MON.-FRI. 18:30 - 8:00, SAT. 13:00 - 8:00). The costs of the calls from mobile phones may vary in accordance to the operator through which the call is made.

Activation via internet:
Simply fill in the form which is on our website. Follow the link on TivuSat website home page (www.tivusat.tv).

At the time of the activation, you will be asked for:
Serial number of the smart card located on the back of the Card
name – surname
address
Italian fiscal code
date and place of birth
telephone number and email address

Yes, once the decoder is connected to the satellite system just insert the activated smart card in to the appropriate slot on the decoder. In the case of problems after the card has been activated, call 199 309 409*.

The cost of the call from landline is, without any connection charge, 14.26 euro cents per minute (including VAT) (MON.-FRI. 8:00 - 18:30, SAT. 8:00 - 13:00) and 5.58 euro cents per minute (including VAT) (MON.-FRI. 18:30 - 8:00, SAT. 13:00 - 8:00). The costs of the calls from mobile phones may vary in accordance to the operator through which the call is made.

The way to insert the smart card into the decoder may vary depending on the different decoder models. Access the following link and click on your tivùsat decoder model. You will find an image which shows you how to insert the smart card correctly.

For further information please visit the site www.smartcard.rai.it.

Each user can activate more than one card.

Loss or theft In case the card has been lost or stolen, call 199 309 409* or send a written request for the replacement of the card to:
tivù S.r.l.
Servizio clienti tivùsat
casella postale 7-223
Ufficio Roma Nomentano
00162 - Roma

The cost of the call from landline is, without any connection charge, 14.26 euro cents per minute (including VAT) (MON.-FRI. 8:00 - 18:30, SAT. 8:00 - 13:00) and 5.58 euro cents per minute (including VAT) (MON.-FRI. 18:30 - 8:00, SAT. 13:00 - 8:00). The costs of the calls from mobile phones may vary in accordance to the operator through which the call is made.

Replacement for smart card failure
To ask for the replacement of the card in the case of failure you will have to contact tivùsat Customer Care (199 309 409*) to start the replacement procedure. tivùsat Customare care will check the smart card and will replace it.

Deactivation of the service
If the decoder returned to a retail outlet, tivùsat card must be returnedas well. In case of an active smart card, a request must be sent for the cancellation of the personal data to:
tivù S.r.l.
Servizio clienti tivùsat
casella postale 7-223
Ufficio Roma Nomentano
00162 - Roma

For each request you have to speciify your personal data, Italian fiscal code, serial number of the smart card and a copy of your I.D.